The effect of competence on job satisfaction and its impact on employee performance at the culture and tourism office of east Belitung Regency
Keywords:
Competence, Employee Performance, Job SatisfactionAbstract
Using the use of work satisfaction as a mediator, this study seeks to compare the direct and indirect effects of competency characteristics on employee performancebecause to improve employee performance the steps taken must be effective and efficient with strong evidence. According to Usman (2012), competence is defined as anything that both qualitatively and quantitatively represents a person's qualities or talents. Many researches have shown that competence has an impact on both employee performance and job satisfaction. Employee performance is influenced by job satisfaction as well, and it is considered that job satisfaction may be able to mediate the impact of competence on employee performance. There are 70 employees in total, and path analysis techniques are being used to determine which path, considering both direct and indirect affects, is the most effective. The study's findings indicate that every variable falls within the "high" category. The study's findings also demonstrate that all regression lines have positive values, demonstrating the existence of both a direct and indirect effect. Based on the comparison of the regression values, it was determined that competence had a direct effect on employee performance at the East Belitung Regency Culture and Tourism Office, with the direct effect value being higher than the indirect effect.
References
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Palar, A. (2016). The Effect of Work Motivation and Job Satisfaction on Employee Performance At Bank Sulutgo Tomohon. Jurnal Berkala Ilmiah Efisiensi, 16(3), 562–572.
Pradnyana, M. A. W., Agung, A. A. P., & Landra, N. (2018). The Effect of Competence on Employes Performance with Physical and Leadership, Work Environment as Moderating Variables on CV. Bhuana Garment Denpasar. Ijsegce, 2(1), 39–47.
Prameswari, R. H., & Sridadi, A. R. (2019). The Effect Of Career Competencies On Job Satisfaction Through Perceived Employability And Work Engagement. Journal Manajemen Dan Bisnis Indonesia, 5(1). http://jurnal.unmuhjember.ac.id/index.php/JMBI/article/view/2584
Purnomo, D. (2016). Pengaruh Motivasi Dan Kompetensi Terhadap Kepuasan Kerja Dan Dampaknya Pada Kinerja Karyawan Politeknik LP3I Bandung. Jurnal Lentera Bisnis, 5(ISSN 2252-9993), 1–8.
Rivai, V., & Sagala, E. J. (2014). Manajemen Sumber Daya Manusia untuk Perusahaan: Dari Teori ke Praktik (3rd ed.). Rajawali Pers.
Robbins, S. P., & Judge, T. A. (2017). Perilaku Organisasi (16th ed.). Salemba Empat.
Robert, K., & Kinicki, A. (2001). Organizational Behavior (Fifth). Irwin McGraw-Hill.
Sedarmayanti. (2017). Perencanaan dan Pengembangan SDM untuk MeningkatkanKompetensi, Kinerja dan Produktivitas Kerja. Refika Aditama.
Sembiring, N., Nimran, U., Astuti, E., & Utami, H. (2020). The effects of Emotional Intelligence and Organizational Justice on Job Satisfaction, Caring Climate, and Criminal Investigation Officers’ Performance. International Journal of Organizational Analysis. https://doi.org/10.1108/IJOA-10-2019-1908
Soomro, B. A., & Shah, N. (2019). Determining The Impact of Entrepreneurial Orientation and Organizational Culture On Job Satisfaction, Organizational Commitment, and Employee’s Performance. South Asian Journal of Business Studies, 8(3), 266–282. https://doi.org/10.1108/SAJBS-12-2018-0142
Suristya, K. L., & Adi, N. R. (2021). Pengaruh Kompetensi Karyawan Dan Motivasi Terhadap Kinerja Melalui Kepuasan Kerja Sebagai Variabel Intervening. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas Sam Ratulangi)., 8(1), 50–70. https://doi.org/10.35794/jmbi.v8i1.32584
Suroto, A., Soetomo, W. E., & ... (2018). Pengaruh Kompetensi dan Motivasi Terhadap Kepuasan Kerja Serta Berdampak pada Kinerja Karyawan di Hotel Sahid Jaya Solo. Jurnal Dinamika Ekonomi …, 1–10. https://ejournal.unisnu.ac.id/JDEB/article/view/1383
Sutton, A., & Watson, S. D. (2013). Can competencies at selection predict performance and development needs. Journal of Management Development, 32, 1023–1035.
Usman. (2012). Sumber Daya Manusia dan Produktivitas Kerja. CV. Mandar Maju.
Wibowo. (2014). Kompetensi dan Organisasi. CV ALFABETA.
Yusrisal, & Heryanto. (2019). The Influence of Leadership and Competence on Work Motivation and Its Impact on Employee Performance at The Koto Besar Sub-District Office, Dharmasraya Regency. Archives of Business Research, 7(7), 122–131. https://doi.org/10.14738/abr.77.6646.
Zainal, V. R., Ramly, M., Mutis, T., & Arafah, W. (2015). Manajemen Sumber Daya Manusia Untuk Perusahaan Dari Teori Ke Praktik (Ke-3). Raja Grafindo Persada.
Zulkifli, Arif, M., & Agustin, H. (2022). The Influence OF Managerial Competency ON Employee Satisfaction Through Compensation As A Moderating Variable. The Seybold Report, 17(6), 1450–1458. https://doi.org/10.5281/zenodo.6759732
Arafat, Y., & Darmawati, T. (2022). The Influence of Competence and Leadership on Job Satisfaction and the Implications for Performance. KnE Social Sciences, 7(14 SE-Articles). https://doi.org/10.18502/kss.v7i14.12017
As’ad, M. (2013). Psikologi Industri, Seri Ilmu Sumber Daya Manusia. Liberty.
Boulter, N., Dalziel, M., & Jackie, N. (2003). Pepople and Competencies: The Route toCompetitive Adventage. John Wiley & Sons, Inc.
Carvalho, A. da C., Riana, I. G., & Soares, A. de C. (2020). Motivation on Job Satisfaction and Employee Performance. International Research Journal of Management, IT & Social Sciences, 7(5), 13–23. https://doi.org/10.25105/ber.v20i2.8006
Dessler, G. (2015). Resources Management (Manajemen Sumber DayaManusia) (Ke-14). Indeks.
Deswarta. (2017). Pengaruh Kompetensi Dan Motivasi Terhadap Kepuasan Kerja Dan Kinerja Dosen Fakultas Tarbiyah Dan Keguruan Uin Sultan Syarif Kasim Riau. Jurnal Valuta, 3(1), 19–39.
Edison, E. (2016). Manajemen Sumber Daya Manusia. Alfabeta.
Embuldeniya, A. (2017). The Impact of Employee Job Satisfaction On Employee Productivity In Apparel Industry of Sri Lanka. EPRA International Journal of Multidisciplinary Research (IJMR), 3(12), 14–23.
Farida, I., Tippe, S., & Tunas, B. (2020). The Effect Of Competence and Motivation on Teacher Performance In Development Technology Vocational School Bekasi West Java. Asia Pacific Journal of Management and Education, 3(1), 12–15. https://doi.org/10.32535/apjme.v3i1.739
Gibson, J. L. (2012). Organisasi, Perilaku, Struktur dan Proses (5th ed.). Erlangga.
Gorenak, M., Špindler, T., & Brumen, B. (2019). The Influence of Competencies of Managers on Job Satisfaction of Employees in the Hotel Industry. Organizacija, 52, 81–94. https://doi.org/10.2478/orga-2019-0006
Gunawan, H. (2019). Compensation, Competence, Organizational Commitment and Its Effect on Employee Performance: Job Satisfaction as Interverning. Journal of Applied Accounting and Taxation (JAAT), 4(2). https://jurnal.polibatam.ac.id/index.php/JAAT/article/view/1595
Handoko, H. T. (2008). Manajemen Personalia dan Sumber Daya Manusia (II). BPFE Yogyakarta.
Hasibuan, M. S. P. (2016). Manajemen Sumber Daya Manusia (Revisi). Bumi Aksara.
Hendri, M. (2019). The Mediation Effect of Job Satisfaction and Organizational Commitment on The Organizational Learning Effect of The Employee Performance. International Journal of Productivity and Performance Management, 68. https://doi.org/10.1108/IJPPM-05-2018-0174
Hilmi Hilmi, M. A. (2015). The Influence of Competencies and Motivation on Employee Performance: In the Job Satisfaction Perspective. Journal of Economy Science, 1(1). http://jurnal.uui.ac.id/index.php/jecs/article/view/36
Kartono, K. (1994). Pemimpin dan Kepemimpinan. PT Raja Grafindo.
Khan, A. H., Nawaz, M. M., Aleem, M., & Hamed, W. (2012). Impact of job satisfaction on employee performance : An empirical study of autonomous Medical Institutions of Pakistan. African Journal of Business Management, 6(7), 2697–2705. https://doi.org/10.5897/AJBM11.2222
Kusumastuti. (2014). International Journal of Society Systems Science. Terjemahan; Jakarta: Penerbit PPM. PPM.
Luthans, F. (2011). Organizational Behavior : An Evidence-Based Approach. McGraw-Hill.
Mangkunegara, A. P. (2017). Sumber Daya Manusia Perusahaan. Remaja Rosdakarya.
Mathis, R. L., & Jackson, J. H. (2016). Manajemen Sumber Daya Manusia (J. Sadeli & B. P. Hie (eds.)). Salemba Empat.
Muhibbin. (2012). Psikologi Pendidikan Dengan Pendekatan Baru. Bandung: Remaja Rosdakarya. Remaja Rosdakarya.
Mulyasa. (2010). Kompetensi Dalam Organisasi. Salemba Empat.
Ndulue, T. I., & Ekechukwu, H. C. (2016). Impact of Job Satisfaction On Employees Performance: A Study Of Nigerian Breweries PLC Kaduna State Branch, Nigeria. Arabian Journal of Business and Management Review, 5(11), 13–23.
Palar, A. (2016). The Effect of Work Motivation and Job Satisfaction on Employee Performance At Bank Sulutgo Tomohon. Jurnal Berkala Ilmiah Efisiensi, 16(3), 562–572.
Pradnyana, M. A. W., Agung, A. A. P., & Landra, N. (2018). The Effect of Competence on Employes Performance with Physical and Leadership, Work Environment as Moderating Variables on CV. Bhuana Garment Denpasar. Ijsegce, 2(1), 39–47.
Prameswari, R. H., & Sridadi, A. R. (2019). The Effect Of Career Competencies On Job Satisfaction Through Perceived Employability And Work Engagement. Journal Manajemen Dan Bisnis Indonesia, 5(1). http://jurnal.unmuhjember.ac.id/index.php/JMBI/article/view/2584
Purnomo, D. (2016). Pengaruh Motivasi Dan Kompetensi Terhadap Kepuasan Kerja Dan Dampaknya Pada Kinerja Karyawan Politeknik LP3I Bandung. Jurnal Lentera Bisnis, 5(ISSN 2252-9993), 1–8.
Rivai, V., & Sagala, E. J. (2014). Manajemen Sumber Daya Manusia untuk Perusahaan: Dari Teori ke Praktik (3rd ed.). Rajawali Pers.
Robbins, S. P., & Judge, T. A. (2017). Perilaku Organisasi (16th ed.). Salemba Empat.
Robert, K., & Kinicki, A. (2001). Organizational Behavior (Fifth). Irwin McGraw-Hill.
Sedarmayanti. (2017). Perencanaan dan Pengembangan SDM untuk MeningkatkanKompetensi, Kinerja dan Produktivitas Kerja. Refika Aditama.
Sembiring, N., Nimran, U., Astuti, E., & Utami, H. (2020). The effects of Emotional Intelligence and Organizational Justice on Job Satisfaction, Caring Climate, and Criminal Investigation Officers’ Performance. International Journal of Organizational Analysis. https://doi.org/10.1108/IJOA-10-2019-1908
Soomro, B. A., & Shah, N. (2019). Determining The Impact of Entrepreneurial Orientation and Organizational Culture On Job Satisfaction, Organizational Commitment, and Employee’s Performance. South Asian Journal of Business Studies, 8(3), 266–282. https://doi.org/10.1108/SAJBS-12-2018-0142
Suristya, K. L., & Adi, N. R. (2021). Pengaruh Kompetensi Karyawan Dan Motivasi Terhadap Kinerja Melalui Kepuasan Kerja Sebagai Variabel Intervening. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas Sam Ratulangi)., 8(1), 50–70. https://doi.org/10.35794/jmbi.v8i1.32584
Suroto, A., Soetomo, W. E., & ... (2018). Pengaruh Kompetensi dan Motivasi Terhadap Kepuasan Kerja Serta Berdampak pada Kinerja Karyawan di Hotel Sahid Jaya Solo. Jurnal Dinamika Ekonomi …, 1–10. https://ejournal.unisnu.ac.id/JDEB/article/view/1383
Sutton, A., & Watson, S. D. (2013). Can competencies at selection predict performance and development needs. Journal of Management Development, 32, 1023–1035.
Usman. (2012). Sumber Daya Manusia dan Produktivitas Kerja. CV. Mandar Maju.
Wibowo. (2014). Kompetensi dan Organisasi. CV ALFABETA.
Yusrisal, & Heryanto. (2019). The Influence of Leadership and Competence on Work Motivation and Its Impact on Employee Performance at The Koto Besar Sub-District Office, Dharmasraya Regency. Archives of Business Research, 7(7), 122–131. https://doi.org/10.14738/abr.77.6646.
Zainal, V. R., Ramly, M., Mutis, T., & Arafah, W. (2015). Manajemen Sumber Daya Manusia Untuk Perusahaan Dari Teori Ke Praktik (Ke-3). Raja Grafindo Persada.
Zulkifli, Arif, M., & Agustin, H. (2022). The Influence OF Managerial Competency ON Employee Satisfaction Through Compensation As A Moderating Variable. The Seybold Report, 17(6), 1450–1458. https://doi.org/10.5281/zenodo.6759732
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Published
2023-07-13
How to Cite
Siddiq, A. M., Muttaqin, R., & Wijaya, F. (2023). The effect of competence on job satisfaction and its impact on employee performance at the culture and tourism office of east Belitung Regency. Journal of Management Science (JMAS), 6(3), 289–297. Retrieved from https://www.exsys.iocspublisher.org/index.php/JMAS/article/view/264
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