The effect of perceived organizational support on organizational citizenship behavior mediated by employee engagement and employee development in F&B employees in Indonesia
Keywords:
Employee Development, Employee Engagement, Organizational Citizenship Behavior, Perceived Organizational SupportAbstract
The food and beverage industry, both nationally and internationally, has been an essential factor in Indonesia's economic development and contributes significantly to GDP and employment. With increasing globalization and rapidly changing consumer preferences, business owners and entities operating within this sector will face more challenges. One of the challenges facing the F&B industry today is the effort to increase productivity. In this case, Organizational Citizenship Behavior is essential to increase employee productivity and performance. However, F&B industry employees still have low OCB levels. Perceived organizational support is needed to optimize the formation of OCB behavior. In addition, Employee Engagement and Employee Development are also considered to help improve Organizational Citizenship Behavior. In this instance, the study intends to investigate how perceived organizational support influences organizational citizenship behavior and ascertain how employee engagement and development function as mediators. This study employs a quantitative methodology using the Partial Least Squares in the Smart PLS version 4.0 application and the Structural Equation Modeling (SEM) PLS research method. With a sample of 180 respondents, the study's population consisted of all F&B workers in Indonesia. According to the survey, employee engagement mediates between perceived organizational support and organizational citizenship behavior. However, employee development does not show this impact. These results give human resource managers in Indonesia's F&B industry an important direction on boosting employee engagement and organizational support to promote constructive and pleasant workplace behaviors.
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Yovita Narwastu, V., C. Widjaja, D., & Setiawan, R. (2023). Pengaruh Perceived Organizational Support (POS) terhadap Organizational Citizenship Behavior (OCB) melalui Employee Development (ED) dan Organizational Commitment (OC) sebagai Variabel Mediasi pada Tenaga Kependidikan di Salah Satu Perguruan Tinggi Swasta. Jurnal Manajemen Dan Organisasi, 14(2), 139–160. https://doi.org/10.29244/jmo.v14i2.42113
Dwi Harsono, N., Studi Manajemen, P., Ekonomi Universitas Terbuka, F., & Mandiri, B. (2023). ISSN (cetak) 2621-7406 ISSN (online). Jurnal Ilmiah Ilmu Manajemen, 2(1), 2656–6265.
Dysvik, A., & Kuvaas, B. (2010). Exploring the relative and combined influence of mastery-approach goals and work intrinsic motivation on employee turnover intention. Personnel Review, 39(5), 622–638. https://doi.org/10.1108/00483481011064172
Ernawan, Y., Abdul Gani Amruloh, D., & KH EZ Muttaqien Purwakarta, S. D. (2023). Servant Leadership Dan Perceived Organizational Support (POS) Terhadap Organizational Citizenship Behaviour (OCB) Karyawan Bagian Produksi. In Komitmen: Jurnal Ilmiah Manajemen (Vol. 4, Issue 2).
Eviana, E., Shallahddin, A., & Fahruna, Y. (n.d.). Pengaruh Work Family Conflict dan Disiplin Kerja Terhadap Organizational Citizenship Behaviour (Studi Kasus pada Karyawan PT. Karya Sukses Utama Prima (KSUP) Kabupaten Sambas).
Glazer, S., Mahoney, A. C., & Randall, Y. (2019). Employee development’s role in organizational commitment: a preliminary investigation comparing generation X and millennial employees. Industrial and Commercial Training, 51(1), 1–12. https://doi.org/10.1108/ICT-07-2018-0061
Indryani, N. W. S., & Ardana, I. K. (2019). Peran Employee Engagement Dalam Memediasi Pengaruh Pengembangan Karir Terhadap Organiizational Citizenship Behaviour. E-Jurnal Manajemen Universitas Udayana, 8(9), 5527. https://doi.org/10.24843/ejmunud.2019.v08.i09.p09
Jehanzeb, K. (2020). Does perceived organizational support and employee development influence organizational citizenship behavior?: Person–organization fit as moderator. European Journal of Training and Development, 44(6–7), 6337–657. https://doi.org/10.1108/EJTD-02-2020-0032
Kepuasan Kerja Pekerja Kesehatan, T., Malini, H., Dokter Hadari Nawawi, P. H., & Barat, K. (2023). Indexing Abstract (Vol. 2, Issue 2).
Marthina, D., Fani, R., Mentari, K., & Dewanti, C. (2023). The Effects Of Green Culture And Employee Motivation On Green Workplace Practice In The Food And Beverage Industry In Indonesia.
Marumpe, D. P., Rosnani, T., Heriyadi, Fahruna, Y., & Jaya, A. (2023). Are Perceived Organizational Support and Flexible Working Arrangement Able to Influence Employee Engagement among Millennials? Asian Journal of Economics, Business and Accounting, 23(11), 28–44. https://doi.org/10.9734/ajeba/2023/v23i11976
Meiva Reasoa, M., Hendro Wibowo, D., & Psikologi Universitas Kristen Satya Wacana, F. (n.d.). Hubungan Servant Leadership Dengan Organizational Citizenship Behavior Pada Karyawan The Relationship Of Servant Leadership And Organizational Citzenship Behavior To Employees. In Motiva: Jurnal Psikologi 2022 (Vol. 5, Issue 1).
Muhajir, A., Dorthy, H., Sinaga, E., Utami, E. Y., Karo-Karo, A. P., & Triadi, D. (n.d.). Pengaruh Kewirausahaan dan Inovasi Bisnis terhadap Penerimaan Pasar pada Industri Makanan dan Minuman di Indonesia. Maret, 02(02), 103–114. https://doi.org/10.58812/smb.v2i02
Ramadania, R., Rosnani, T., Ratnasari, S. L., Fauzan, R., & Apriandika, M. N. (2023). Towards Organizational Citizenship Behavior and Religious Performance. Al-Tanzim: Jurnal Manajemen Pendidikan Islam, 7(1), 67–81. https://doi.org/10.33650/al-tanzim.v7i1.3927
Riana Dewi, I., Jeges Michel, R., Anggun Puspitarini, D., & Studi Manajemen, P. (n.d.). Pengaruh Kualitas Produk Terhadap Loyalitas Dengan Mediasi Kepuasan Pelanggan Pada Toko Prima Freshmart Cirebon. Jurnal Maneksi, 11(1).
Sari, C. P., Farisi, S., Ekonomi, F., Bisnis, D., Muhammadiyah, U., & Utara, S. (n.d.). POS (Perceived Organizational Support), Organizational Learning Culture (OLC) On OCB (Organizational Citizenship Behavior) Through Job Satisfaction POS (Perceived Organizational Support), Organizational Learning Culture (OLC) Terhadap OCB (Organizational Citizenship Behavior) Melalui Job Satisfaction.
Sarstedt, M., Ringle, C. M., & Hair, J. F. (2021). Partial Least Squares Structural Equation Modeling. In Handbook of Market Research (pp. 1–47). Springer International Publishing. https://doi.org/10.1007/978-3-319-05542-8_15-2
Soegiyono. (2011). buku metode penelitian.
Soesanto, E., Julia, M., Nisrina, G., Febriani, D. F., Bhayangkara, U., & Raya, J. (2023). Pengamanan Objek Vital Industri F&B. In IJM: Indonesian Journal of Multidisciplinary (Vol. 1). https://journal.csspublishing/index.php/ijm
Syiffa Chaerunisa, & Zulvia Khalid. (2024). Peran Mediasi Motivasi Kerja dalam Pengaruh Perceived Organizational Support dan Employee Engagement terhadap Organizational Citizenship Behaviour. Lokawati : Jurnal Penelitian Manajemen Dan Inovasi Riset, 2(5), 392–417. https://doi.org/10.61132/lokawati.v2i5.1217
Ulva, A. F., Yulisda, D., Putra Fhonna, R., Fitria, R., & Rijal, H. (2023). Peningkatan Kemampuan dan Keterampilan Teknologi Informasi Guru SD IT Al-Alaq Dewantara Aceh Utara dalam Penggunaan Software Microsoft Office. I-Com: Indonesian Community Journal, 3(2), 665–675. https://doi.org/10.33379/icom.v3i2.2545
Wahdiniawati, S. A., Rubadi, Sarinastiti, N., & Supardi. (2023). Employee Development: Analysis Organization Culture, Competence and Mentoring: A Literature Review. International Journal of Business and Applied Economics, 2(2), 295–308. https://doi.org/10.55927/ijbae.v2i2.2798
Wahyuni, R. A. (2019). Perceived Organizational Support Dan Talent Management Terhadap Kinerja Karyawan Melalui Employee Engagement. In Jurnal Ilmu Manajemen (Vol. 7).
Yovita Narwastu, V., C. Widjaja, D., & Setiawan, R. (2023). Pengaruh Perceived Organizational Support (POS) terhadap Organizational Citizenship Behavior (OCB) melalui Employee Development (ED) dan Organizational Commitment (OC) sebagai Variabel Mediasi pada Tenaga Kependidikan di Salah Satu Perguruan Tinggi Swasta. Jurnal Manajemen Dan Organisasi, 14(2), 139–160. https://doi.org/10.29244/jmo.v14i2.42113
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Published
2025-01-07
How to Cite
Anggraeni, S. ., Malini, H. ., & Saputra, P. . (2025). The effect of perceived organizational support on organizational citizenship behavior mediated by employee engagement and employee development in F&B employees in Indonesia . Journal of Management Science (JMAS), 8(1), 111–119. Retrieved from https://www.exsys.iocspublisher.org/index.php/JMAS/article/view/580
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